Which task would require that a problem be escalated to a level two technician?

Which task would require that a problem be escalated to a level two technician?

  • changing CMOS settings
  • cleaning a mouse
  • changing toner cartridges
  • checking loose external cables
    Explanation:

    Straightforward tasks such as cleaning the mouse, changing printer toner, and checking cables can be managed by a level one technician. Typically, more complex tasks such as changing CMOS settings and running diagnostic software would be escalated to a level two technician.

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