What skill is essential for a level one technician to have?

What skill is essential for a level one technician to have?

  • the ability to gather relevant information from the customer and pass it to the level two technician so it can be entered into the work order
  • the ability to ask the customer relevant questions, and as soon as this information is included in the work order, escalate it to the level two technician
  • the ability to translate a description of a customer problem into a few succinct sentences and enter it into the work order
  • ability to take the work order prepared by the level two technician and try to resolve the problem
    Explanation:

    The level one technician must be able to translate the description of a customer problem into a succinct sentence or two that is entered into the work order.

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