What skill is essential for a level one technician to have?
- the ability to gather relevant information from the customer and pass it to the level two technician so it can be entered into the work order
- the ability to ask the customer relevant questions, and as soon as this information is included in the work order, escalate it to the level two technician
- the ability to translate a description of a customer problem into a few succinct sentences and enter it into the work order
- ability to take the work order prepared by the level two technician and try to resolve the problem
The level one technician must be able to translate the description of a customer problem into a succinct sentence or two that is entered into the work order.