What is a common step that a technician can take to determine the cause of an operating system problem?
- Boot into Safe Mode to determine if the problem is driver related.
- Test the power supply.
- Document the time spent to resolve the problem.
- Check the fan connections and ensure the fan is working properly.
Device drivers are computer programs that are specific to operating systems. They allow the operating system to interact with the hardware and can be the cause of operating system problems and bad performance. Booting into Safe Mode can help in troubleshooting driver-related problems because the computer boots loading only the minimum required drivers such as keyboard and display drivers.