What determines the level of support that a call center technician will provide to an individual customer?
- Support is based on the SLA for that customer.
- All customers receive the same level of support by the call center.
- A level one technician will provide a higher level of support than a level two technician.
- An individual call center technician chooses the level of support based on the time available to assist the customer.
A call center technician must provide the level of support that is outlined in the SLA for that individual customer.