What determines the level of support that a call center technician will provide to an individual customer?

What determines the level of support that a call center technician will provide to an individual customer?

  • Support is based on the SLA for that customer.
  • All customers receive the same level of support by the call center.
  • A level one technician will provide a higher level of support than a level two technician.
  • An individual call center technician chooses the level of support based on the time available to assist the customer.
    Explanation:

    A call center technician must provide the level of support that is outlined in the SLA for that individual customer.

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