Refer to the exhibit. A user calls the help desk to report a printer issue. The user explains that when selecting the print option from the menu bar, a dialog box pops up requesting a file name. After entering the filename, nothing prints on the attached HP printer. What is the cause of the issue that the user is experiencing?
ITE v7.0 – IT Essentials ( Version 7.0) – IT Essentials 7.0 & 7.02 Final Exam 1 – 14 Answers 05
- The HP printer is not reachable over the network.
- The default printer is a virtual printer.
- The HP printer is off-line or disconnected.
- An incorrect printer driver is loaded.