In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

  • Test the theory to determine the cause.
  • Document findings, actions, and outcomes.
  • Establish a plan of action to resolve the problem and implement the solution.
  • Verify full system functionality and, if applicable, implement preventive measures.
  • Identify the problem.
    Explanation:

    Once the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various web sites and consulting with manuals.

Leave a comment