In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
- Test the theory to determine the cause.
- Document findings, actions, and outcomes.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and, if applicable, implement preventive measures.
- Identify the problem.
Once the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various web sites and consulting with manuals.