For the second time in a week, workstations on a LAN are not able to log into a specific server. The technician fixed the problem the first time, but cannot remember the steps taken to solve it. What aspect of the troubleshooting process has the technician neglected?
- identifying the problem
- asking questions of end users
- documenting the troubleshooting process
- using structured techniques to solve a problem
Answers Explanation & Hints:
Proper documentation is a very important step in troubleshooting. The proper documentation can help troubleshoot the same or similar problems in the future.