During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?
- Verify full system functionality.
- Establish a plan of action to resolve the problem.
- Document the findings, actions, and outcomes.
- Establish a theory of probable cause.
Once all repairs have been made, the last step of the troubleshooting process is to verify to the customer the problem and the solutions and demonstrate how the solution corrected the problem.