After solving a problem on a computer, a technician checks the event log to ensure that there are no new error messages. At which step of the troubleshooting process is this action taking place?
- Determine an exact cause.
- Establish a theory of probable cause.
- Verify the solution and full system functionality.
- Document the findings.
Answers Explanation & Hints:
In this situation, the probable cause has been identified and the exact cause has been acted upon. Documenting the findings is the last action in the process and happens after checking that the problem has been solved by the solution implemented.