A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?”
- Update Windows OS.
- Update the video editing software.
- Uninstall the sound mixing software.
- Check if an update of the sound mixing software is available.
Once a theory is established, the technician should test the theory before making a plan to resolve the problem. If the sound mixing software is uninstalled and the video editing software works properly again, this proves the theory of cause. Checking if an update is available or updating the software are ways to resolve the problem after the cause of the problem is verified.