A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
- documenting findings, actions, and outcomes
- verifying the solution and system functionality
- identifying the problem
- testing a theory to determine the cause of the problem
Recording the components and parts used to fix a printer problem is part of the documenting findings, actions, and outcomes step.