A manager reports that unusual things are happening on a Windows computer. The technician determines that malware is the culprit. What can the technician do to remove stubborn malware?
- Ensure that the computer is connected to the wired network so that antimalware updates can be installed.
- Enter Safe Mode and do a system restore.
- Install adware protection.
- Train the user on identifying trusted and untrusted sources.
Booting the computer in Safe Mode prevents most drivers from loading. Additional antimalware software can then be installed to remove or quarantine malware. Sometimes the storage drive must be wiped, the operating system reinstalled, and data restored from a backup.